Effective Crisis and De-escalation Skills

The course design is to introduce public employees to Crisis Awareness. The Crisis Awareness Training includes mental health (personal perspective), so what is CIT? (Assertive training knowing your behaviors), and tools of CIT De-escalation. It explains operator assault characteristics and the primary factors that contribute to operator assaults. Additionally, this course gives a uniquely personal perspective on mental health. Using methods of strategic empathy to resolve passenger conflict with people living with mental illness, preventing an escalation of conflicts that could lead to the operator assaults.

This course familiarizes public employees with an introductory overview of the core principles of CIT. Additionally, it describes the elements of The Crisis Intervention Team by introducing the core elements of (CIT) training.

Crisis Awareness Training will clarify and describe the importance of the operators understanding the CIT trained officers function as they respond to calls involving people living with mental illness. It also touches on explaining (CIT) situational awareness of dealing with the mental health public.

This training will present the employees with the opportunity to learn and enhance the skill of assertive training through understanding and awareness of their behaviors and attitudes when encountering patrons living with mental illness.

The public employee will understand the principles of de-escalation. We will discuss how to apply these principles to avoid escalating conflict with people living with mental illness.

Crisis Awareness Training is highly participative. Course participants will be actively interacting with the facilitator. Employees will draw upon their own experiences, training, and contribute to the class discussions.